Effective Date: May 10, 2026 Last Updated: May 10, 2026

Welcome to Sewn Story. By accessing or shopping on www.sewnstory.com, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase.

About Us

Sewn Story (“we,” “us,” or “our”) is an online fashion and lifestyle retail brand offering clothing, footwear, accessories, and décor. Our registered office is located at Armada 3, Cluster P, Jumeirah Lake Towers, Dubai, United Arab Emirates. You can reach us at support@sewnstory.com.

Acceptance of Terms

By visiting our website or placing an order, you confirm that you are at least 18 years of age, have read and understood these Terms and Conditions, and agree to be legally bound by them. If you do not agree, please do not use our website.

Products & Availability

All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time without notice. Product images are for illustrative purposes only; slight variations in color or appearance may occur due to screen display settings.

We make every effort to ensure product descriptions and pricing are accurate. In the event of an error, we reserve the right to cancel or amend an order and will notify you promptly.

Pricing & Payment

All prices are displayed in USD and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change without notice.

We accept payments through the methods available at checkout. By submitting your payment details, you confirm that the information provided is accurate and that you are authorized to use the selected payment method. We do not store your full card details on our servers.

Orders & Order Confirmation

Placing an order on Sewn Story constitutes an offer to purchase. An order is only confirmed once you receive a confirmation email from us. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.

Shipping & Delivery

We offer worldwide shipping on all orders. Delivery timeframes and shipping costs vary by destination and will be displayed at checkout. Estimated delivery dates are not guaranteed and may be affected by factors outside our control (e.g., customs clearance, courier delays).

Risk of loss and title for items purchased pass to you upon delivery to the shipping carrier. We are not responsible for delays caused by customs or international shipping conditions.

Returns & Refunds

We want you to love what you ordered. If you are not satisfied with your purchase:

Items may be returned within 14 days of delivery, provided they are unused, unwashed, and in their original packaging with all tags attached.
Sale items and items marked as final sale are not eligible for returns or exchanges.
To initiate a return, please contact us at support@sewnstory.com with your order number and reason for return.
Refunds will be processed to the original payment method within 7–10 business days of receiving and inspecting the returned item.
Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

Exchanges

We offer size and color exchanges subject to stock availability. To request an exchange, contact us within 14 days of delivery. If the requested item is unavailable, a refund or store credit will be offered.

User Accounts

You may create an account on Sewn Story to manage your orders and wishlist. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account. Please notify us immediately if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

Intellectual Property

All content on www.sewnstory.com — including logos, images, text, graphics, and the “Sewn Story” brand name — is the exclusive property of Sewn Story and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this website without our prior written consent.

We reserve the right to suspend or terminate accounts that violate these Terms.

User Conduct

When using our website, you agree not to:

Use the site for any unlawful purpose
Attempt to gain unauthorized access to any part of the website or its systems
Post or transmit any false, harmful, or misleading information
Infringe upon the rights of other users or third parties

We reserve the right to restrict access to any user who violates these conditions.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our website, you consent to the practices described in our Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse or take responsibility for the content, privacy practices, or accuracy of any third-party sites. Visiting such links is at your own risk.

Disclaimer of Warranties

Our website and its content are provided “as is” without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or harmful components. We reserve the right to modify or discontinue the website at any time.

Limitation of Liability

To the fullest extent permitted by applicable law, Sewn Story shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products, including but not limited to loss of profits, data, or goodwill.

Our total liability to you for any claim arising from your use of the site or purchase of products shall not exceed the amount paid by you for the relevant order.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting to the website with a revised “Last Updated” date. Your continued use of the website after any changes constitutes your acceptance of the updated Terms.