At Sewn Story, your trust is the fabric of everything we do. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop at www.sewnstory.com.

About Us

Who We Are

Sewn Story is an online fashion and lifestyle brand operating at www.sewnstory.com. We are the data controller responsible for your personal information collected through this website.

If you have any questions about this policy or how we handle your data, the contact details at the bottom of this page are always open to you.

DATA COLLECTION

Information you provide directly

  • Full name, email address, phone number, and shipping / billing address when you place an order or create an account
  • Payment information — processed securely through our payment provider; we never store card details on our servers
  • Messages and enquiries submitted through our contact form
  • Newsletter sign-up preferences if you choose to subscribe

Information collected automatically

  • Browser type, device information, and IP address
  • Pages visited, time spent on site, and general browsing behaviour
  • Referral source — how you found us
  • Cookies and similar tracking technologies (see Section 7)

PURPOSE OF USE

How We Use Your Information

  • Full name, email address, phone number, and shipping / billing address when you place an order or create an account
  • Payment information — processed securely through our payment provider; we never store card details on our servers
  • Messages and enquiries submitted through our contact form
  • Newsletter sign-up preferences if you choose to subscribe

We will never sell your personal information to third parties for their own marketing purposes — ever.

THIRD PARTIES

Sharing Your Information

We share your information only where necessary, and exclusively with trusted partners under strict data agreements:

  • Shipping & logistics partners — to deliver your orders to your door
  • Payment processors — to handle transactions securely and in compliance with PCI-DSS standards
  • Email marketing platforms — to send newsletters and offers, only with your prior consent
  • Analytics providers — to help us understand website performance and improve the experience
  • Legal or regulatory authorities — when required or permitted by applicable law

Every third-party provider is contractually bound to protect your data and use it only for the purpose specified.

STORAGE DURATION

Your Rights

Depending on your location and applicable data protection laws, you may have the following rights:

  • Access — Request a copy of the personal data we hold about you
  • Correction — Ask us to correct any inaccurate or incomplete information
  • Deletion — Request erasure of your personal data (“right to be forgotten”)
  • Objection — Object to how your data is processed, including for direct marketing
  • Portability — Request your data in a structured, machine-readable format
  • Withdraw consent — Unsubscribe from marketing communications at any time, for any reason

To exercise any of these rights, email us at privacy@sewnstory.com. We will respond within 30 days.

TRACKING TECHNOLOGIES

Cookies

Our website uses cookies — small text files stored on your device — to improve your experience and help us understand how our site is used.

  • Essential cookies — Required for the website to function correctly, including your shopping cart and login session
  • Analytics cookies — Help us understand visitor behaviour so we can improve the experience (e.g. Google Analytics)
  • Marketing cookies — Used to deliver relevant advertisements and measure campaign effectiveness

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

PROTECTION

Data Security

We take the security of your data seriously. Our website uses SSL encryption (HTTPS) across all pages. All payment transactions are processed through PCI-DSS compliant gateways — we never store card details on our servers.

While we apply industry-standard security measures, no method of data transmission over the internet is completely secure. We encourage you to use a strong, unique password and keep your account credentials private.

EXTERNAL SITES

Third-Party Links

Our website may contain links to third-party sites such as social media platforms or partner brands. We are not responsible for the privacy practices of those external sites. We encourage you to read their privacy policies before sharing any information with them.

UPDATES

Third-Party Links

We may revise this Privacy Policy from time to time to reflect updates in our practices or changes in legal requirements. Any revised version will be published on this page with an updated effective date.

We encourage you to review this page periodically. Your continued use of our website after any changes are posted will constitute acceptance of the updated policy.

questions?

We’re always happy to help. Reach out to our team and we’ll respond within 30 days.

Website: www.sewnstory.com

Privacy Enquiries: privacy@sewnstory.com