FAQ
SHOPPING INFORMATION
We accept all major credit and debit cards, PayPal, and other secure payment methods. All transactions are processed securely through our payment gateway to ensure your privacy and security.
Yes, we ship worldwide! We offer international shipping to most countries. Shipping rates and delivery times vary depending on your location. You can view the estimated shipping costs during checkout.
Orders typically take 3-5 business days to process, and shipping times vary depending on your location. Domestic orders usually arrive within 7-10 business days, while international orders can take up to 21 business days. You’ll receive a tracking number once your order has shipped.
We aim to process orders quickly to get them to you as soon as possible. If you need to modify or cancel an order, please contact us within 24 hours of placing your order. After that, it may be too late to make changes.
Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package. You can also log in to your account to view the status of your order anytime.
PACKAGING & DELIVERY
We take great care in packaging your order securely to ensure it arrives safely. All items are carefully wrapped and placed in eco-friendly packaging to protect both your product and the environment.
Currently, we do not offer gift wrapping. However, our packaging is stylish and ready to be gifted straight from the box! If you have a special request, feel free to contact us, and we'll try our best to accommodate it.
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also log in to your account to check the status of your order at any time.
Yes, we offer expedited shipping for faster delivery. You can choose expedited shipping during checkout for faster processing and delivery at an additional cost.
In the rare event that your package is lost or damaged during transit, please contact us immediately. We’ll work with the carrier to investigate and resolve the issue. If the product is damaged, we may offer a replacement or refund based on the situation.
HOW WE WORK
At Sewn Story, every piece we create is made with passion and purpose. Here’s a quick look at how we bring your story to life:
